Shipping Policy

WHERE CAN I RECEIVE MY ORDER?

You can receive it at a private address (home, work or a drop point), but never a post office box or at any other store of your choice.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

It takes 3-4 business days for your order to be delivered at your doorstep.

Orders placed on Saturday and Sunday or any gazette holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further.

Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.

WHICH COURIER WILL DELIVER THE ORDER?

It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.

WHAT HAPPENS IF I’M NOT AT HOME WHEN THE ORDER IS DELIVERED?

You will receive an SMS from the courier stating the payable amount. Be sure to be present at home for self-collection. In case of absence, any designated person/ family member can receive the parcel.

ORDER CANCELLATION

For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 2 confirmation calls., if left unattended your order will be cancelled.

Orders can be cancelled upon customer’s request any time before they are processed, Knitters may cancel orders for any reasons which may include:

Out of stock items, incorrect mobile number or technical errors.